At Real Travel SpA (hereinafter “Real Travel”), RUT No. 77,077,553-1, we respect the privacy of our website visitors www.realtravelapp, com.
In accordance with the above, we have developed this Privacy Policy (hereinafter the “Policy”) that explains the way in which we treat personal information collected through this site, which is for informational purposes only.
The person in charge is Real Travel SpA, contact email: ti@raltravel.cl.
When you visit our site, we may collect:
Browsing data: IP address, browser, device, language, date and time of access.
Cookies: the use of necessary cookies does not require user authorization. In the case of analytical or personalization cookies, the user's prior consent will be requested, in accordance with applicable regulations.
Contact forms: name, email or other data entered voluntarily by the user.
Data for CRM and marketing purposes: Real Travel may collect and process contact data (such as name, email, telephone number and country of residence) both from users of the website and from customers who interact with the company, in order to keep the records of its customer relationship management (CRM) system up to date. This data may be used to send informational communications, newsletters, promotional campaigns or satisfaction surveys, always based on the express and prior consent of the owner. The user or customer may revoke this consent at any time through the exclusion mechanisms available in each email or by contacting Real Travel directly.
Sensitive data is not collected or advanced profiles are created on this site, except for legal authorization and express consent.
The data is used only to:
- Improve the browsing experience and analyze the use of the site.
- Respond to inquiries submitted through forms.
- Comply with applicable legal obligations.
The treatment is based on:
- User consent (for example, unnecessary cookies or forms).
- Real Travel's legitimate interest in maintaining the secure operation of the site.
- Compliance with legal obligations.
The data is not sold or communicated to third parties, except for:
- Technology providers that provide hosting, analytics or security services.
- Competent authorities when required by law. When there are international transfers, adequate guarantees will apply in accordance with Chilean regulations and international standards.
In accordance with Law No. 19,628 and Law No. 21,719, once fully in force, holders can request at any time:
- Access to your data.
- Rectification of inaccurate data.
- Elimination where appropriate.
- Opposition to processing for marketing or analysis purposes.
- Portability of your data, when appropriate under the new regulations.
Requests should be directed to ti@raltravel.cl.
The data is kept only for the time necessary to fulfill the purposes described and is then deleted or anonymized.
Real Travel applies reasonable technical and organizational measures to protect personal data against unauthorized access, alteration or loss, in accordance with current legislation.
This Policy applies primarily in Chile, without prejudice to foreign regulations that may be applicable in specific cases. In addition, this Policy may be updated to reflect legal, technical or service changes. In case of significant changes, we will inform you in due course through the website.
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